Every situation is different and we bill on an hourly basis. We can design a custom care plan for your situation. Rates will not increase.
At Home Is Where The Heart Is Home Care we accept Self Pay, Long Term Care Insurance or Veteran's Aide and Attendance Benefits. Insurance does not pay for Non Medical in Home Care. If we need to bill Long Term Care we will handle all of this for you so you will be reimbursed.
No. The client or representative will pay for the services bi-weekly.
No, you can call at anytime to choose the services you would like.
Yes, of course this can be done. At times we start out with many hours and as client's improve hours can be scaled back. Clients sometimes start out with the minimum number of hours and need to add as their health deteriorates.
You will indeed need to sign a contract or have a Power of Attorney sign, however, all we ask for is a 48 hour notice of cancellation.
We use a software system that is a GPS device downloaded onto each caregiver's phone. This allows management to know if a caregiver is 5 minutes late clocking in and would alert management if a caregiver tried to leave the home early.
No. Under no circumstances do we take clients to the bank or handle financial matters
We always tell families it takes at least two weeks to get into a routine. If by then you feel the match is incorrect, we will be happy to try another caregiver.
No, we can provide services in assisted living facilities, independent living communities or a nursing home.
Yes, upon signing up you will receive an email link for our family room that will allow you to see the schedule, caregiver and medication list. If you see an "open shift" this means we are working to get that shift filled.
You are provided a sheet with your welcome packet that has all pertinent information regarding communication, however, the main number is 740-457-5240 x 2 or email [email protected]. Texting is not available. Please contact management with any schedule changes, Dr. Appointments or medication changes.